Huang, Ran; Lee, Stacy H; Kim, HaeJung; Evans, Leslie - In: Journal of Research in Interactive Marketing 9 (2015) 2, pp. 129-147
Purpose – The purpose of this paper is to examine how sensory, cognitive, affective experiences affect relational brand experience in regards to different channels (i.e. online vs store), how relational brand experience influences brand awareness and brand loyalty. Design/methodology/approach...