Managers frequently explore new strategies, and exploit familiar ones, when making decisions on new product development, pricing, or advertising. Exploring for too long, or exploiting too soon, will generate inferior financial returns. Our research describes decision-makers'...

Reputation feedback systems assign feedback scores to traders with the aim of separating them according to reliability. The objective is enforcing trustworthiness, and thereby creating trust among the traders. Little is known about the proper design of these systems. We show how the...

Websites that match the information needs of visitors are efficient, but information needs may change as visitors browse a website. When consumers visit online stores they are exposed to information that may help them move along the purchase funnel, or make them bounce and leave the website. The...