Finzi, Sharon; Bronstein, Jenny; Bar‐Ilan, Judit; … - In: Aslib Proceedings 64 (2012) 3, pp. 289-303
Purpose – Citizens Advice Bureau (SHIL in Hebrew) is an information and referral service dedicated to serving the needs of citizens by providing easy access to information about citizenship rights and obligations. Many people turn to the offices of SHIL either for help or to volunteer as...