In this paper, I offer an ethnographic approach of the involvement of public services user in the shaping of public management reform. Drawing on a two years fieldwork in a French organization dedicated to the definition of administrative simplification reforms, I argue that this emerging set of...

The General Public Policy Review marked a turning point in the history of administrative reform. It created, in particular, an exceptional system inspired by project management, from decision making to the follow-up of modernizing measures undertaken, that replaced the traditional regime of...

One of the most notable effects of the New Public Management (NPM) reforms wave, in the last decades, is the massive introduction, within public organizations, of discourses, methods and managerial tools coming from the private sector. According to reformers, this so-called ―modernization‖...