Asjad, Mohammad; Kulkarni, Makarand S; Gandhi, O P - In: Benchmarking: An International Journal 22 (2015) 7, pp. 1395-1416
Purpose – Original equipment manufacturers (OEMs) start providing support to products that helped them in sustaining their business worldwide. The customers are entering into contracts with the OEM, to get the required level of performance but at minimum possible cost. It required the work...