Zhao, Xinyuan (Roy); Ghiselli, Richard - In: International Journal of Contemporary Hospitality Management 28 (2016) 2, pp. 305-326
Purpose – This study aims to theoretically construct the role of hospitality job characteristics (HJCs), conceptually identify specific HJCs and empirically examine the relationships of these to work–family conflict and job stress. Hospitality employees work in a “smile factory” –...