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Search: person:"Giebelhausen, Michael"
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Giebelhausen, Michael
18
Robinson, Stacey G.
8
Giebelhausen, Michael D.
6
Chun, HaeEun Helen
4
Brady, Michael K.
3
Cotte, June
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Novak, Thomas P.
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Wolter, Jeremy S.
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Bacile, Todd J.
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Journal of business research : JBR
7
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5
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2
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2
Cornell hospitality quarterly : CQ
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
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1
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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1
Permissibility vs. Feasibility : AI in service from a CX perspective
Giebelhausen, Michael
;
Poehlman, T. Andrew
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014473588
Saved in:
2
When and why do artifact emojis lead to backfire effects on consumer response?
Kim, Claire Heeryung
;
Forcum, Lura
;
Giebelhausen, Michael
- In:
Journal of consumer behaviour
23
(
2024
)
4
,
pp. 2042-2054
Persistent link: https://www.econbiz.de/10014633931
Saved in:
3
Unintended effects of price promotions : forgoing competitors' price promotions strengthens incumbent brand loyalty
Pratt, Alexander B.
;
Robinson, Stacey G.
;
Voorhees, Clay M.
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
5
,
pp. 1143-1164
Persistent link: https://www.econbiz.de/10014336213
Saved in:
4
Not the relationship type? : loyalty propensity as a reason to maintain marketing relationships
Wolter, Jeremy S.
;
Bock, Dora E.
;
Hopkins, Christopher D.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
5
,
pp. 1052-1070
Persistent link: https://www.econbiz.de/10013390496
Saved in:
5
The corporate reputation and consumer-company identification link as a sensemaking process : a cross-level interaction analysis
Wolter, Jeremy S.
;
Donavan, D. Todd
;
Giebelhausen, Michael
- In:
Journal of business research : JBR
132
(
2021
),
pp. 289-300
Persistent link: https://www.econbiz.de/10012581608
Saved in:
6
Doing good while behaving badly : checkout charity process mechanisms
Giebelhausen, Michael
;
Lawrence, Benjamin
;
Chun, HaeEun …
- In:
Journal of business ethics : JBE
172
(
2021
)
1
,
pp. 133-149
Persistent link: https://www.econbiz.de/10012589077
Saved in:
7
Negative word of mouth can be a positive for consumers connected to the brand
Wilson, Andrew E.
;
Giebelhausen, Michael D.
;
Brady, …
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
4
,
pp. 534-547
Persistent link: https://www.econbiz.de/10011737468
Saved in:
8
Frontline encounters of the AI kind : an evolved service encounter framework
Robinson, Stacey
;
Orsingher, Chiara
;
Alkire, Linda
;
De …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 366-376
Persistent link: https://www.econbiz.de/10012257622
Saved in:
9
The entitlement/forgiveness conflict of self-relevant and self-neutral relationships during service failure and recovery
Wolter, Jeremy S.
;
Bacile, Todd J.
;
Smith, Jeffery S.
; …
- In:
Journal of business research : JBR
104
(
2019
),
pp. 233-246
Persistent link: https://www.econbiz.de/10012105015
Saved in:
10
Replicating and extending our understanding of how managers can adjust the "warm glow thermostat"
Giebelhausen, Michael
;
Chun, HaeEun Helen
- In:
Cornell hospitality quarterly : CQ
58
(
2017
)
2
,
pp. 122-133
Persistent link: https://www.econbiz.de/10011730758
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