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Search: person:"Giesen, Lauri"
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Giesen, Lauri
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Banking strategies : management insights in financial services
29
Bank management
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OLC EcoSci
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1
On retail banking - Online Welcome for New Customers
Giesen, Lauri
- In:
Banking strategies : management insights in financial …
84
(
2008
)
6
,
pp. 6-13
Persistent link: https://www.econbiz.de/10008142658
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2
LOCATING ATMS FOR STRATEGIC EFFECT - Customer retention rather than per-unit volume is increasingly seen as the key to effective ATM deployment.
Giesen, Lauri
- In:
Banking strategies : management insights in financial …
84
(
2008
)
3
,
pp. 54-58
Persistent link: https://www.econbiz.de/10008054092
Saved in:
3
On retail banking - Improving the Call Center with Six Sigma
Giesen, Lauri
- In:
Banking strategies : management insights in financial …
83
(
2007
)
4
,
pp. 6-25
Persistent link: https://www.econbiz.de/10007757441
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4
PERSONALIZING THE REMOTE CHANNELS - To get the most out of personalized marketing, banks will need to utilize customer information online and at the ATM.
Giesen, Lauri
- In:
Banking strategies : management insights in financial …
83
(
2007
)
6
,
pp. 58-69
Persistent link: https://www.econbiz.de/10007880890
Saved in:
5
On operations - ATM Fraud: Does It Warrant the Expense of Fighting It?
Giesen, Lauri
- In:
Banking strategies : management insights in financial …
82
(
2006
)
6
,
pp. 18-27
Persistent link: https://www.econbiz.de/10007383026
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6
A DIFFERENT MOUSETRAP NEEDED FOR LATER ONLINE BILL PAY ADOPTERS - Security, usability and credit card options are included in the often in-branch marketing offers.
Giesen, Lauri
- In:
Banking strategies : management insights in financial …
82
(
2006
)
2
,
pp. 30-39
Persistent link: https://www.econbiz.de/10005917744
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7
ONLINE LENDING: NOT QUITE 4 EASY STEPS - Banks strive to improve the automation of their systems, processes and customer service.
Giesen, Lauri
- In:
Banking strategies : management insights in financial …
82
(
2006
)
1
,
pp. 26-33
Persistent link: https://www.econbiz.de/10005918333
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8
BIOMETRICS: READY FOR PRIME TIME? The industry experiments with employee, in-branch and online authentication, but questions about customer acceptance persist.
Giesen, Lauri
- In:
Banking strategies : management insights in financial …
82
(
2006
)
3
,
pp. 30-43
Persistent link: https://www.econbiz.de/10007258739
Saved in:
9
Special report - SAME DAY OR "SORRY..." - Expedited payments offer a way for procrastinators to pay more to avoid higher fees or terminated service. Demand is high, as financial in...
Giesen, Lauri
- In:
Banking strategies : management insights in financial …
81
(
2005
)
5
,
pp. 62-70
Persistent link: https://www.econbiz.de/10005920509
Saved in:
10
Special report - WELCOMING SMALL BUSINESS AT THE BRANCH - As the industry concludes that deposits and not loans drive profitability -- Where else would small business belong? Exper...
Giesen, Lauri
- In:
Banking strategies : management insights in financial …
81
(
2005
)
5
,
pp. 36-51
Persistent link: https://www.econbiz.de/10005920511
Saved in:
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