WONG, PHILIP Y. L.; LEUNG, STEPHEN C. H.; GILLEARD, JOHN D. - In: Asia-Pacific Journal of Operational Research (APJOR) 30 (2013) 05, pp. 1350011-1
This paper proposes data envelopment analysis (DEA) as a suitable data analysis tool to overcome facility management (FM) benchmarking difficulties: FM performance benchmarking analysis is often unsophisticated, relying heavily on simple statistical representation, linking hard cost data with...