This article presents a model of the implementationprocess for dedicated packages and describesa research project to test the model undertakenwith the cooperation of a majorcomputer vendor. Data were collected from 78individuals in 18 firms using the package andfrom the package vendor. The...

This paper presents a model of the implementationprocess for dedicated packages and describes a researchproject to test the model undertaken with the cooperation ofa major computer vendor. Data were collected from 78individuals in 18 firms using the package and from thepackage vendor. The...

The appropriate design for an information systemdepends not only on the characteristics of the system users,but also on certain characteristics of the organization, e.g.,technology, structure, and environment. Implementation islikely to be most successful when there is a...

Decision Support Systems (DSS) represent an ever increasing portion of the investment in computer-based systems in organizations.Unlike earlier systems which aimed to replace existing clericalprocesses with faster, more efficient clerical processes, DSS attemptto extend and expand the...

A general model of the management science implementationprocess is presented based on the results of more than ten yearsof implementation research. A multiple-equation representationof that model is developed for one important class of implementation,the two-stage implementation, in which it is...

A two-stage study was conducted of potential softwareapplication package users. The first stage defined 38 issueswhich were viewed as potential obstacles t o the purchase andimplementation of applications packages. In the second stage,the relative importance of these 38 issues was quantified....