E-commerce, or shopping electronically via the internet, is revolutionising the way retailers do business. E-tailers offer better customer service than their bricks and mortar counterparts. They personalise sites, create opportunities for customisation and provide added value. They treat...

As part of Glaxo Wellcome’s executive development programme, leaders are finding new ways to release their own potential and generate creative climates for staff. A “storyboard” exercise to encourage creativity and an exercise to create supportive work climates, both used in the...