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Search: person:"Golawala, Fatema Shabbir"
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International journal of quality and service sciences
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Partitioning service encounters into touchpoints to enhance quality
McKechnie, Donelda S.
;
Grant, Jim
;
Golawala, Fatema Shabbir
- In:
International journal of quality and service sciences
3
(
2011
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10009299632
Saved in:
2
Partitioning service encounters into touchpoints to enhance quality
McKechnie, Donelda S.
;
Grant, Jim
;
Golawala, Fatema Shabbir
- In:
International journal of quality and service sciences
3
(
2011
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10009890291
Saved in:
3
The United Arab Emirates : the twenty-first century beckons
Grant, Jim
;
Golawala, Fatema Shabbir
;
McKechnie, Donelda S.
- In:
Thunderbird international business review
49
(
2007
)
4
,
pp. 507-533
Persistent link: https://www.econbiz.de/10003541137
Saved in:
4
The United Arab Emirates: The twenty-first century beckons
Grant, Jim
;
Golawala, Fatema Shabbir
;
Mckechnie, Donelda S.
- In:
Thunderbird international business review
49
(
2007
)
4
,
pp. 507-534
Persistent link: https://www.econbiz.de/10007742824
Saved in:
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