Purpose: The second major step in the development of the balanced scorecard was the introduction of strategy maps. Although much has been written about the benefits of strategy maps, there have been relatively few empirical studies that explore their use in a real-world setting. Additionally,...

IT internal controls are an important component of an organization's arsenal of internal controls. Upon conceptualizing failures of operational IT systems, or what we call IT operational risk events, as signals of IT internal control weaknesses, we theorize about these events' impact on internal...

Using leadership to generate greater innovation, connectivity, and organizational transformation is crucial for success in this challenging era. The authors present here a new approach to leadership based on findings from complexity science._Integrating real case studies with rigorous research...