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Search: person:"Gruber, Thorsten"
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Consumer behaviour
10
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10
Dienstleistungsqualität
10
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10
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10
Service quality
10
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9
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9
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37
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37
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3
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English
45
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22
German
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Author
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Gruber, Thorsten
70
Voss, Roediger
17
Reppel, Alexander
14
Szmigin, Isabelle
14
Naudé, Peter
8
Reppel, Alexander E.
8
Burton, Jamie
7
Ashnai, Bahar
6
Edvardsson, Bo
5
Henneberg, Stephan C.
5
Abosag, Ibrahim
4
Chowdhury, Ilma Nur
4
Voss, Rödiger
4
Alkire, Linda
3
Gustafsson, Anders
3
Henneberg, Stephan
3
Kunz, Werner H.
3
Martins, Antje
3
Paluch, Stefanie
3
Tronvoll, Bård
3
Wirtz, Jochen
3
Anderson, Laurel
2
Benoit, Sabine
2
Bolton, Ruth N.
2
Bowen, David E.
2
Brodowsky, Glen H.
2
Frugone, Fabricio
2
Fuß, Stefan
2
Gläser-Zikuda, Michaela
2
Kania, Nathalie
2
Keeling, Kathy
2
Lowrie, Anthony
2
Lu, Vinh Nhat
2
Patterson, Paul G.
2
Perks, Helen
2
Alkire (née Nasr), Linda
1
Arsenovic, Jasenko
1
Baker, Thomas L.
1
Balderjahn, Ingo
1
Bruce, Helen L.
1
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Journal of business research : JBR
8
Journal of service management
8
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of marketing management : MM
5
Qualitative market research : an international journal
4
The journal of services marketing
4
Hochschulmarketing
2
International journal of public sector management : IJPSM
2
Journal of Marketing for Higher Education
2
Journal of Service Management
2
Journal of marketing education : JME
2
Journal of marketing for higher education
2
Journal of the Academy of Marketing Science
2
The TQM journal : the international review of organizational improvement
2
The journal of business & industrial marketing
2
European journal of marketing
1
International Journal of Services, Economics and Management
1
International journal of services, economics and management
1
Journal of Business Research
1
Journal of Product Innovation Management
1
Journal of Service Theory and Practice
1
Journal of Services Marketing
1
Journal of business ethics : JBE
1
Journal of marketing theory and practice
1
Journal of service research : JSR
1
Managing service quality : MSQ ; an international journal
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Qualitative Marktforschung : Konzepte - Methoden - Analysen
1
The International Journal of Economic Behavior - IJEB
1
The journal of product innovation management : an international publication of the Product Development & Management Association
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
41
OLC EcoSci
19
RePEc
5
Other ZBW resources
5
Showing
31
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40
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70
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31
Understanding Generation Y and their use of social media: a review and research agenda
Bolton, Ruth N.
;
Parasuraman, A.
;
Hoefnagels, Ankie
; …
- In:
Journal of service management
24
(
2013
)
3
,
pp. 245-267
Persistent link: https://www.econbiz.de/10010132552
Saved in:
32
Investigating the influence of professor characteristics on student satisfaction and dissatisfaction : a comparative study
Gruber, Thorsten
;
Lowrie, Anthony
;
Brodowsky, Glen H.
; …
- In:
Journal of marketing education : JME
34
(
2012
)
2
,
pp. 165-178
Persistent link: https://www.econbiz.de/10009582112
Saved in:
33
Individual values and motivational complexities in ethical clothing consumption : a means-end approach
Jägel, Thomas
;
Keeling, Kathy
;
Reppel, Alexander
; …
- In:
Journal of marketing management : MM
28
(
2012
)
3/4
,
pp. 373-396
Persistent link: https://www.econbiz.de/10009545956
Saved in:
34
Co-creation in radical service innovation : a systematic analysis of microlevel processes
Perks, Helen
;
Gruber, Thorsten
;
Edvardsson, Bo
- In:
The journal of product innovation management : an …
29
(
2012
)
6
,
pp. 935-951
Persistent link: https://www.econbiz.de/10010219636
Saved in:
35
Investigating the Influence of Professor Characteristics on Student Satisfaction and Dissatisfaction: A Comparative Study
Gruber, Thorsten
;
Lowrie, Anthony
;
Brodowsky, Glen H.
; …
- In:
Journal of marketing education : JME
34
(
2012
)
2
,
pp. 165-179
Persistent link: https://www.econbiz.de/10010002008
Saved in:
36
Individual values and motivational complexities in ethical clothing consumption: A means-end approach
Jgel, Thomas
;
Keeling, Kathy
;
Reppel, Alexander
; …
- In:
Journal of marketing management : MM
28
(
2012
)
3
,
pp. 373-397
Persistent link: https://www.econbiz.de/10009845513
Saved in:
37
I want to believe they really care : how complaining customers want to be treated by frontline employees
Gruber, Thorsten
- In:
Journal of service management
22
(
2011
)
1
,
pp. 85-110
Persistent link: https://www.econbiz.de/10009010793
Saved in:
38
Expanding understanding of service exchange and value co-creation : a social construction approach
Edvardsson, Bo
;
Tronvoll, Bård
;
Gruber, Thorsten
- In:
Journal of the Academy of Marketing Science
39
(
2011
)
2
,
pp. 327-339
Persistent link: https://www.econbiz.de/10009124103
Saved in:
39
Uncovering the desired qualities and behaviours of general practitioners (GPs) during medical (service recovery) encounters
Gruber, Thorsten
;
Frugone, Fabricio
- In:
Journal of service management
22
(
2011
)
4
,
pp. 491-521
Persistent link: https://www.econbiz.de/10009304735
Saved in:
40
Service recovery in higher education : does national culture play a role?
Gruber, Thorsten
;
Chowdhury, Ilma Nur
;
Reppel, Alexander E.
- In:
Journal of marketing management : MM
27
(
2011
)
11/12
,
pp. 1261-1293
Persistent link: https://www.econbiz.de/10009387528
Saved in:
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