Sampaio, Paulo; Saraiva, Pedro; Guimarães Rodrigues, … - In: International Journal of Quality & Reliability Management 26 (2009) 1, pp. 38-58
Purpose – The majority of ISO 9001 certification research studies conducted so far are supported by survey methodologies and descriptive statistics. As such, they express conclusions that are mainly derived from opinions and perceptions about the subject. Thus, it is common to find in the open...