Bhattacharya, Debjani; Gulla, Umesh; Gupta, M.P. - In: Journal of Enterprise Information Management 25 (2012) 3, pp. 246-271
Purpose – E‐government implementation evolves through different stages of maturity, enforcing changes in strategies at each level. The transitions of service maturity phases pose continuous challenges to service providers in assessing the e‐service quality of web‐based services used in...