Gumzej, Roman; Brigita Gajšek - In: International Journal of Applied Logistics (IJAL) 2 (2011) 1, pp. 1-16
This article is focused on a sub domain of quality, namely, quality of service. Considering supply chain management, the authors believe that it is important to distinguish between a quality of product (also service) offered by producers and service providers and a quality of service which is...