Gunasekaran, N.; Arunachalam, V.P.; Devadasan, S.R. - In: The TQM Magazine 18 (2006) 2, pp. 118-130
Purpose – A model called TQM integrated with software and information technologies (TISIT), that integrates the TQM foundations with software and information technologies, is proposed in this paper. The organisations are enabled to reduce or eliminate the gaps, which are created due to...