Purpose – This research seeks to identify and apply techniques that can be used in a supply chain context to diagnose the causes of variability in delivery lead time. Design/methodology/approach – A literature review was conducted and a number of quality management (QM), techniques were...

Purpose – This research seeks to identify and apply techniques that can be used in a supply chain context to diagnose the causes of variability in delivery lead time. Design/methodology/approach – A literature review was conducted and a number of quality management (QM), techniques were...