Niemi, Tapio; Hameri, Ari-Pekka; Kolesnyk, Petro; … - In: Journal of Advances in Management Research 17 (2020) 4, pp. 473-503
Purpose: Delivery punctuality is essential in supply chain management, yet the cost of untimely delivery is usually assumed to be given or based on intuition and not quantified by facts. Design/methodology/approach: The authors used a data set containing detailed transaction data for a...