In early 2015, the New Zealand Commercial Mediation Study (NZCMS) was launched. It began with a survey of commercial mediators, followed by targeted interviews. In early 2019, the same process was conducted, albeit with some revised and additional questions. Between those two dates, the NZCMS...

This report delivers the results from the first project to systematically explore commercial mediation in New Zealand. A key aim of this project is to move the study of commercial mediation in New Zealand from anecdote to evidence. There has been a lot of talk about the growing importance of...

This report contains research following on from the 2015 study examining the nature of private commercial mediation in New Zealand. The aim of this research project is to examine gatekeepers’ perspectives on commercial mediation. There is a lack of empirical information on the nature and use...

This report outlines the findings of a research project that was co-funded by the Government Centre for Dispute Resolution as part of Victoria University of Wellington's 2020/2021 Summer Scholarship Programme. It forms part of the New Zealand Commercial Mediation Study. This report aims to...

This report outlines the findings of a research project that was co-funded by the Resolution Institute as part of Victoria University's 2018/19 Summer Scholarship programme. It forms part of the New Zealand Commercial Mediation Study (NZCMS).This report aims to provide insight into the practice...

References to culture are becoming more common in New Zealand’s dispute resolution statutory regimes. The most recent being, the proposed Te Ture Whenua Māori Bill 2016 (NZ). This welcome development creates challenges for the mediation community. If culture is to be included in these regimes...

The results of this survey provide an understanding of users' perspectives on mediation. The respondents reported a good knowledge of mediation. They also indicated that the insurance industry as a whole is aware of mediation and supports the use of it. Users report they are using mediation...

Mediation is regularly used to resolve commercial disputes in New Zealand. There has been no empirical data revealing the nature of our commercial mediation market, unlike other areas of mediation. This article is based on a research project which surveyed and interviewed commercial mediators....

Most employment mediation in New Zealand is carried out by Resolution Services under the Employment Relations Act 2000. This article focuses on mediation styles. According to policy and statute, what styles are claimed to be used? According to mediators, what styles are actually used? What are...