Ericson Öberg, Anna; Hammersberg, Peter; Fundin, Anders - In: Measuring Business Excellence 21 (2017) 3, pp. 225-238
Purpose The purpose of this paper is to identify factors influencing implementation of control charts on key performance indicators (KPIs). Design/methodology/approach Factors driving organizational change described in literature are analyzed inspired by the affinity-interrelationship method. A...