Sun, Hongyi; Li, Sapphire; Ho, Karis; Gertsen, Frank; … - In: International Journal of Quality & Reliability Management 21 (2004) 2, pp. 131-153
This paper investigates the pattern or trajectory of implementing ISO 9000 standards versus TQM in Western Europe from a longitudinal perspective, using empirical data. The research is based on three large‐scale surveys conducted in 1992‐1993, 1996‐1997 and 2001‐2002 respectively, in 13...