Hanson, John D.; Melnyk, Steven A.; Calantone, Roger A. - In: International Journal of Operations & Production Management 31 (2011) 10, pp. 1089-1114
Purpose – The purpose of this paper is to develop an operational definition of alignment within the context of a performance measurement and management system in order to create a measurement model that can be used in survey‐based research, particularly under conditions of dramatic strategic...