Jia, Fu; Li, Dun; Liu, Guoquan; Sun, Hui; Hernandez, … - In: International Journal of Operations & Production Management 40 (2020) 7/8, pp. 1067-1094
Purpose: This study explores how sharing platforms achieve platform loyalty through various operation management strategies. Design/methodology/approach: A multiple case study method has been conducted in two Chinese sharing economy industries: ride- and bike-sharing. Data were collected...