Preface -- Our interconnected world and what it means for decision and policy making -- Strategies for making decisions in networks : the process -- Strategies for making decisions in networks : the content -- A process, not a project -- Smart command and control -- Strategic behaviour -- Trust...

Introduction: Process and Content -- Introduction: Process and Content -- to process design and process management -- Positioning the Process Approach -- Process Architecture -- Designing a Process -- The Process Architect in Action: Making a Process Design -- Managing the Process -- An Open...

This in-depth book explains how institutional changes such as the privatization and liberalization of network industries, for example transport, energy or telecommunications, can frequently be disappointing. The expected benefits such as lower prices, innovation and better services fail to...