Purpose – The purpose of this paper is to summarise key conclusions from a multidisciplinary review of the state of the art of research into organisational performance management, in particular how research can aid and involve practitioners. Design/methodology/approach – This Special Issue...

Purpose – Accreditation to the ISO 9001 Quality Management Systems Standard has proven to be a persistent and growing phenomenon in services and manufacturing, yet to date little attempt has been made to explore how performance results in cross‐sectional research may be attributed to...

Purpose – The objective of this paper is to identify the features of an effective e‐business performance measurement system, as well as the practices in organisations with distinctive e‐business performance metrics. From this it was hoped to identify a set of best practice recommendations....

Purpose – The purpose of this paper is to discuss the role of reflexivity in ensuring quality in the conduct of qualitative organizational and management (especially case study based) strategic performance management research. It argues the importance of research reports to include a reflexive...

Purpose – The purpose of this paper is to identify the main problems that can be encountered during the implementation and use of a performance management system (PMS). Design/methodology/approach – Problems encountered during the implementation and use of a PMS were collected from the...