Purpose: This paper aims to develop a framework for switching a service supplier in a supply network. Design/methodology/approach: The study builds on existing literature in the field of purchasing and supply management, public procurement (PP) and the Industrial Marketing and Purchasing...

Purpose: The purpose of the paper is to identify and discuss the transport service triad (TST) as a key unit of analysis to understand the operations and conditions for change in freight transport systems at the micro level, i.e. at the level of analysis where business decisions and change...