Müller-Gorchs, Mercè; Filipova-Neumann, Lilia; … - Universität <Karlsruhe> / Lehrstuhl für … - 2010
Research on services and their appropriate design is still scarce in healthcare and needs to be advanced. The contribution of this work is twofold: First, we derive appropriate metrics for measuring service quality from our interdisciplinary work on the stroke chain of survival. Second, we...