Many consumer general health information Web sites now provide interactive services such as “e‐mail the doctor” and online discussion boards. There has been little research into how consumers are using these services, especially general health discussion boards. In this exploratory study,...

Examines statistically the public's use and attitudes towards interactive and personal health services via an online questionnaire survey and enhances these data with an expert assessment of a number of consumer health sites and their services. Over a period of three weeks more than 1,300 people...