Hong, Paul; Hong, Soon W.; Jungbae Roh, James; Park, Kihyun - In: Benchmarking: An International Journal 19 (2012) 4/5, pp. 444-462
Purpose – The purpose of this study is to review a major section of the literature on benchmarking practices in order to achieve better perspectives for emerging benchmarking research streams. Design/methodology/approach – The paper examines the benchmarking literature and presents a...