The explosive growth of information technology has encouraged organizations to use new technologies in all areas. These changes are also visible in the banking industry. In this situation, customers have used both electronic and traditional services, and each has its own features. According to...

Purpose The purpose of this paper is to present a model for measuring relational capital in banks by using measurement indicators defined in previous studies and according to the conditions of the banking industry and in particular the Ansar bank in Iran. Design/methodology/approach The study...