Search Results - person:"Hu, Hsin-Hui"

Restaurant preventive behaviors and the role of media during a pandemic

Sung, Yung-Kun; Hu, Hsin-Hui; King, Brian - In: International journal of hospitality management 95 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012547979

The impact of airline internal branding on work outcomes using job satisfaction as a mediator

Sung, Yung-Kun; Hu, Hsin-Hui Sunny - In: Journal of air transport management 94 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012591796

The effects of culture shock on foreign employees in the service industry

Lai, Hung-Sheng; Hu, Hsin-Hui; Chen, Zhang-Yu-Jing - In: Service business 14 (2020) 3, pp. 361-385

Persistent link: https://www.econbiz.de/10012304267

Restaurant employee service sabotage and customer deviant behaviors : the moderating role of corporate reputation

Hu, Hsin-Hui Hu; Lai, Hung-Sheng; King, Brian - In: Journal of hospitality & tourism research : JHTR ; the … 44 (2020) 7, pp. 1126-1152

Persistent link: https://www.econbiz.de/10012259629

Impacts of misbehaving air passengers on frontline employees : role stress and emotional labor

Hu, Hsin-Hui; Hu, Hsin-Yi; King, Brian - In: International journal of contemporary hospitality management 29 (2017) 7, pp. 1793-1813

Persistent link: https://www.econbiz.de/10011776992

Impacts of misbehaving air passengers on frontline employees: role stress and emotional labor

Hu, Hsin-Hui“Sunny”; Hu, Hsin-Yi; King, Brian - In: International Journal of Contemporary Hospitality Management 29 (2017) 7, pp. 1793-1813

Purpose The study aimed to investigate the impact of customer misbehaviors on airline in-flight customer contact personnel. A theoretical framework was proposed to test the meditating role of role stress and emotional labor in the relationship between consumer misbehaviors and emotional...

Persistent link: https://www.econbiz.de/10014764822

Factors affecting employee willingness to report customer feedback

Hu, Hsin-Hui; Parsa, H. G.; Chen, Chi-Ting; Hu, Hsin-Yi - In: The service industries journal 36 (2016) 1/2, pp. 21-36

Persistent link: https://www.econbiz.de/10011564496

Television as a travel purchasing medium : transporting rich information and its impact

Hu, Hsin-hui; Chen, Po-tsang; King, Brian - In: Journal of vacation marketing : an international journal 20 (2014) 4, pp. 295-307

Persistent link: https://www.econbiz.de/10010421450

The mediating role of relational benefit between service quality and customer loyalty in airline industry

Chen, Po-tsang; Hu, Hsin-hui - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1084-1095

Persistent link: https://www.econbiz.de/10009793751

The mediating role of relational benefit between service quality and customer loyalty in airline industry

Chen, Po-Tsang; Hu, Hsin-Hui Sunny - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 1084-1095

Persistent link: https://www.econbiz.de/10010169959