Lan, Shulin; Zhang, Hao; Zhong, Ray Y.; Huang, G.Q. - In: Industrial Management & Data Systems 116 (2016) 5, pp. 1024-1042
Purpose – As the modern manufacturing twining seamlessly with logistics operations for value adding services, logistics service is becoming more and more significant. Under this research background, the purpose of this paper is to introduce an innovative evaluation model for customer...