Since 1994, the IBM Consulting Group has employed Intellectual Capital Management (ICM) as part of the company’s re‐engineering project. The idea of ICM has been to institutionalize and make Knowledge Management more formal throughout IBM Global Services and Global Industries. It has...

Information quality has become the number one issue a knowledge worker faces in today’s environment, due to the high noise‐to‐signal ratio of non‐essential content in knowledge repositories and the lack of quality measurement for the information. This paper discusses information...