Online platform businesses have thrived and created enormous economic value in recent decades. However, disintermediation, which occurs when platform users bypass the platform to complete transactions directly, has become the Achilles’ heel of the platform business model, hurting platforms'...

Problem Definition: This work investigates the effect of technological monitoring on salesforce efficacy. While prior research has investigated the creation of incentive packages to resolve the principal-agent problem in sales, the efficacy of increasingly inexpensive and widely available...

Over recent years, companies have been increasingly adopting algorithmic decision systems (ADS) to replace humans. In this paper, we focus on how ADS facilitates human managers’ decision making rather than replacing it. Our pilot field experiment shows that ADS generally improves the...

We collaborate with Danone, a leading fast-moving consumer goods (FMCG) manufacturer, to study how AI-based shelf monitoring helps with manufacturers' shelf management efforts by using data from a quasi-experiment and a field experiment. We find that AI-powered shelf monitoring significantly and...