Song, Shaohua; Shi, Xianliang; Song, Guang; Huq, Fahian … - In: Industrial Management & Data Systems 121 (2021) 11, pp. 2298-2317
Purpose: Supply chain integration (SCI) is key to implementing omni-channel retailing (OCR) strategy. In this paper, the authors explore the role of digitalization as a driver of SCI, as well the role of human capital (HC) in digitalization, using a knowledge management (KM) perspective....