Fernandes, Ana Cristina; Sampaio, Paulo; Sameiro, Maria; … - In: International Journal of Quality & Reliability Management 34 (2017) 1, pp. 53-67
Purpose The purpose of this paper is to develop a theoretical basis for integration of quality management (QM) and supply chain management (SCM). For that purpose, some common practices of both approaches are identified as having impact on the four balanced scorecard perspectives....