Smith Johnson, Evette M.; Mais Thompson, Evora G.; … - In: Worldwide Hospitality and Tourism Themes 14 (2022) 2, pp. 137-146
Purpose The aim of this article is to examine some of the imperatives surrounding the preparation of the workforce for the cruise and hospitality industry after the COVID-19 pandemic. This includes a competency-based approach to training. Design/methodology/approach An analysis of peer-reviewed...
