Işik, Öykü; Mertens, Willem; Van den Bergh, Joachim - In: Business Process Management Journal 19 (2013) 3, pp. 515-534
Purpose – In contemporary businesses, the importance of knowledge workers and the knowledge intensive business processes (KIBPs) is ever increasing, yet they seem very hard to control and manage. The purpose of this paper is to grasp the specific characteristics of KIBPs and how they differ...