Ismyrlis, Vasileios; Moschidis, Odysseas - In: The TQM Journal 27 (2015) 1, pp. 150-162
Purpose – The purpose of this paper is to examine the benefits of ISO 9001 certification and the association between them, the level of implementation of the critical success factors (CSFs) required for the appropriate functioning of the quality management system in ISO 9001:2008 certified...