Jørgensen, Frances; Boer, Harry; Gertsen, Frank - In: International Journal of Operations & Production Management 23 (2003) 10, pp. 1260-1278
The innumerable accounts of successful implementation of kaizen in Japan during more than 40 years has led to the expectation that continuous improvement (CI) might offer companies a means to gain and maintain a competitive advantage in the turbulent 1980s and 1990s. However, the majority of CI...