Biswas, Rathin; Jana, Arnab; Arya, Kavi; Ramamritham, Krithi - In: Journal of Urban Management 8 (2019) 2, pp. 225-236
The shift towards capacity building and deteriorating governance, may lead to poor service delivery which is a prime challenge for governing agencies. Different countries follow their own sets of governance parameters and often assess the outcome of policies based on them. In order to compose a...