Soysa, Ishani Buddika; Jayamaha, Nihal Palitha; Grigg, … - In: Benchmarking: An International Journal 25 (2018) 9, pp. 3654-3678
Purpose: Using the BSC as the starting point, the purpose of this paper is to present a theory on nonprofit performance management and describes how an overall performance index (OPI) was empirically developed to assess the strategic performance of a nonprofit organisation (NPO)....