Purpose – The rapid rise of e-commerce enterprises has led to the development of the logistics industry. At the same time, some enterprises are motivated by the interests to start reducing costs and inputs, which on the contrary leads to low quality of service, thus reducing customer...

New paradigm has been emerging in a way firms utilizing information and communication technology (I & CT) and corresponding business process innovation in order to maintain firms' competitive advantage since early 90's. Those are said to be Enterprise Resource Planning (ERP) system and Business...