Hwang, Young‐Ha; Kim, Dong‐Young; Jeong, Myong‐Kee - In: International Journal of Quality & Reliability Management 29 (2012) 2, pp. 177-193
Purpose – The purpose of this paper is to discuss a self‐assessment scheme and processes that are developed for and applied to a R&D organization based on ISO 9004:2000. The presented self‐assessment has been performed during internal audits based on quality management system in...