Dorval, Marc; Jobin, Marie-Hélène; Benomar, Nadia - In: International Journal of Productivity and Performance … 68 (2019) 5, pp. 920-937
Purpose: The purpose of this paper is to assess the level of pragmatic ambiguity (PA) lean culture has currently in the manufacturing and service literature. Design/methodology/approach: A comprehensive systematic review of academic (journals, books and theses) and commercial literature was...