Meske, Christian; Junglas, Iris; Stieglitz, Stefan - In: Journal of Enterprise Information Management 32 (2019) 3, pp. 436-456
Purpose: Enterprise social networks (ESNs) in organizations have become an increasingly important technology to support the exchange of information and knowledge. Many ESN projects fail due to insufficient engagement in the long run, leading to the high risk of sunk costs. The purpose of this...