Wan Ismail, Wan Rusni; Othman, Mohhidin; Abdul Rahman, … - In: Journal of Islamic Marketing 10 (2018) 2, pp. 394-409
Purpose: The purpose of this paper is to investigate the extent and the impact of negative electronic word of mouth (eWoM) on Muslim consumers’ tolerance and to look for evidence on whether it can pose threat to high-tolerance products and cause spillover effect on products in similar...