Karim, Rezaul; Suzuki, Kazuyuki - In: International Journal of Quality & Reliability Management 22 (2005) 7, pp. 667-686
Purpose – To provide a brief survey of the literature directed towards the analysis of warranty claim data. Design/methodology/approach – For convenience, this survey of the analysis of warranty claims data is somewhat arbitrarily be classified by topics as follows: age‐based claims...